Here is a list of common questions with detailed answers that can be useful.
Do I have to print the e-ticket or can I save it on my smartphone?
Many organizers accept the ticket on a mobile device, and some even accept the Order ID, together with proof of identification. However, some organizers require the printed e-ticket. If you are not able to print your ticket, please consult us bye-mail firstname.lastname@example.org
What can I do if I didn't receive my e-ticket?
If your e-ticket does not arrive by e-mail within 30 minutes after your purchase, please check if the confirmation e-mail has landed in your spam folder.
If you still encounter difficulties downloading the e-ticket, please contact us by e-mail at email@example.com
How and when do I receive my tickets?
Your e-ticket will be sent by e-mail as a PDF file attachment. You can print the e-ticket at your convenience and/or save the attachment on your computer.
On the day of the performance, you will need to present your e-ticket (printed or, in some cases, from your portable electronic device) at the venue's box office.
You will receive your e-ticket immediately after booking.
Can I resell my e-ticket?
Your e-ticket is personalized and non-transferable. Resale is not possible.
Can I change the name of the ticket holder on the e-ticket?
When attending an event in a group of two or more persons, you will be issued one e-ticket for your entire party, with one name listed as ticket holder for the group.
If you would like to change the name of the ticket holder please contact us at firstname.lastname@example.org
Can I cancel or change my order?
Your ticket purchase at Hotelvenice.it is binding, and cancellation is not possible. To change the date of a chosen event please contact us at email@example.com
as any modification is subject to the event organizer’s terms in this regard.